Frequently Asked Questions

Answers to Your Questions

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Absolutely! Check out this engaging three-part video series that provides training for end-users...

We're here to help! You can contact Customer Support via telephone, email, or online. Click here for details.

You bet! You can download the SkyComm Connect Cloud PBX User Guide by clicking here.

When your system is installed, each user will receive a welcome email from Messaging@SkyCommConnect.com with the subject: Your new phone system account. Follow the instructions in this email to setup your password and PIN.

Please Note: The setup link provided in this email is valid for 24 hours. If your link has expired, please contact Customer Support.

Yes we do! It's available for both iOS and Android and we call it ReachUC... The "UC" stands for Unified Communications!

The ReachUC Mobility app brings the power of your PBX to mobile devices.

You can find user instructions and links to download the app here.

The URL for the SkyComm Connect User Portal is:

https://portal.skycommconnect.com

Documentation for Yealink Desktop IP Phones can be found here.

Certainly! Please click on a link below to download helpful information about voicemail.

Voice Mailbox Quick Setup Guide

Voice Mailbox Menu Flow Chart

  1. To add a phone number that's being used by a spam caller to the Nomorobo database, submit it using this form. (Note: Since this tool requires an 11-digit phone number, always use a "1" at the beginning of the number.)
  2. To request that Nomorobo whitelist a phone number that's incorrectly identified as spam, there are two options:
    1. Use this contact form and select Report a Number from the drop-down list.
    2. Email the number to reports@nomorobo.com and explain your request.

To add Nomorobo to your account, please contact your Account Representative.