Support Plans

Maintenance Agreements

When a service interruption strikes, each minute of downtime can cost you big time. So, consider a dependable maintenance agreement on all your telecom systems from SkyComm Connect. We protect you in case of a disaster and save you money on costly repairs.

We have a skilled team of certified technicians who will mobilize to your facility, even after hours. Our office is located within the Washington, DC and Baltimore, MD metro areas, and our warehouses are fully stocked with repair parts. We can provide rapid response in a crisis and get you back in business before you know it.

SkyComm TotalSupport maintenance agreements are a cost-effective way to protect your business communications and... remote adds, moves and changes to your system are included! Contact us to see if a SkyComm TotalSupport plan is right for you. The chart below details our support rates for customers with and without a maintenance agreement.

Pricing

Labor Pricing for clients without TotalSupport or BasicSupport maintenance agreements:
Cabling Only $155 $95 1 hour
Partner, Panasonic, Legacy (Avaya) $175 $95 1 hour
IP Office, Hosted VoIP, Nortel, Aura/CM/Definity $210 $95 1 hour
Remote Support All Systems $210 None 30 minutes

Discounted Labor Pricing for TotalSupport or BasicSupport clients (for items not already included in agreement):
Cabling Only $150 $95 1 hour
Partner, Panasonic, Legacy (Avaya) $150 See Note 3 1 hour
IP Office, Hosted VoIP, Nortel, Aura/CM/Definity $160 See Note 3 1 hour
Remote Support All Systems $160 None 30 minutes

1) After-Hours Rate: Normal Rate x 1.5. Emergency Rates: Normal Rate x 1.5. Emergency After-Hours Rate: Normal Rate x 2.
2) Trip Fee applies to customers within 45 miles of our office. Additional distance at $2 per mile.
3) Trip Fee waived for TotalSupport customers. For BasicSupport customers the Trip Fee is not waived for move, add, or change programming.